FIRST CALL Telehealth Service

Introducing FIRST CALL by Precede – a revolutionary telehealth medical professional triage program that offers real-time assessments to both employers and employees. With a HIPPA-compliant video platform and customizable reports, FIRST CALL is designed to prevent unnecessary claims and costs and promote worker wellness.

For employers, FIRST CALL offers a range of benefits, including reduced lost time on the job site, decreased WCB recordable outcomes, and prevention of further injury. After-hour access is also available for added convenience. By using FIRST CALL, employers can prevent unnecessary costs and claims and ensure their workers receive the best care possible.

For employees, FIRST CALL provides injury-specific recommendations, eliminates redundant treatment, and maintains a connection with the employer. Real-time assessments and discussions are available, and injury follow-up is provided to ensure timely recovery.

Precede Services

How Does It Work?

In case of an injury, employees can call FIRST CALL, where they will be connected with a highly trained medical professional (RN, EMT or Kinesiologist). The medical professional will provide evidence-based recommendations and directives, using their knowledge and experience to provide the most relevant solutions to an injury while referencing the most current, up-to-date information available. All calls take place via telephone or a HIPPA-compliant telehealth virtual video platform.

Inclusive Care

FIRST CALL also offers inclusive care, with advice on return to work/short-term modified duties, first aid aftercare instructions, and follow-up calls with workers to ensure timely recovery. Immediate system-generated notifications and reports are available 24/7 for added convenience.

Disability Management Program

In cases of a prolonged injury, FIRST CALL provides a seamless transition to Precede’s Disability Management Program. All relevant information is ready and available for DM nurses to follow up with the file until the worker recovers and returns to work.

Real-Time Assessments, Customizable Reports, and Inclusive Care

Overall, FIRST CALL by Precede is a game-changer for telehealth medical triage programs. With its real-time assessments, customizable reports, and inclusive care, FIRST CALL offers a range of benefits to both employers and employees, ensuring the best care possible in case of an injury.